Shipping

Orders received before 2:00 PM (CST) will be processed and shipped the same day. Orders received after 2:00 PM (CST) will be processed and shipped the next business day (M-F).

Orders do not ship on weekends. Due to the perishable nature of our product, we ship all orders to arrive no longer than two days.

During December and other peak periods, we may require a longer period of time to process and ship your order and will inform you via phone and/or e-mail of any unusual delays.

Orders for Christmas must be placed at least 3 business days before December 22nd to guarantee holiday delivery by December 24th.

INTERNATIONAL SHIPMENTS
We do not ship outside the United States.

Shipping charges are calculated based on the weight of the product(s) in your order. A shipping calculator is available in the shopping cart.

Oberweis Dairy will not assume responsibility for any incorrect addresses provided to us; delivery, return and re-delivery charges will apply. We STRONLY RECOMMEND that when ordering that you confirm that the recipient or their responsible party will be available to receive, open and properly store your order.

Oberweis Dairy packages every order to make sure that your products arrive frozen, fresh and ready to eat. Please remember ice cream and other related frozen items are perishable. We recommend promptly removing all perishable items from the shipping container and placing them in the freezer as soon as possible after delivery.

We are unable to replace products that perish due to recipient’s being unavailable at the time of delivery.

PACKAGING & HANDLING OF DRY ICE
Your ice cream order is packaged in an insulated carton with dry ice to ensure quality standards for up to 48 hours.

GUIDELINES FOR SAFE DRY ICE USE

  • Use cotton gloves, towels, or pot holders to move dry ice.
  • Use in a ventilated location.
  • Children should be supervised by an adult when using dry ice.

Handling
The temperature of dry ice is -109º F, cold enough to freeze skin cells and cause an injury similar to a burn. Always handle dry ice with protective gloves or a towel.

Storage
Store dry ice in an insulated container. Do not store ice in a container that is completely airtight. As the ice changes to CO2 (carbon dioxide) gas, it will cause an airtight container to expand and possibly explode.

Ventilation
Dry ice gives off CO2 into the air, so if dry ice has been in a closed car, van, or room for more than 10 minutes, open the doors and windows before entering. Otherwise, you will experience difficulty breathing. Leave the area immediately if you start to breathe quickly or have any difficulty breathing.

INTENTIONAL MISUSE OF DRY ICE MAY BE HARMFUL OR FATAL.

Do not touch dry ice.
Dry ice is a skin and eye irritant. Avoid contact with skin, mouth, eyes, and clothing. May cause severe frostbite or burns.

Do not eat dry ice.
Dry ice is harmful if eaten or swallowed. If eaten, seek medical help immediately.

Dry ice could cause suffocation.
Dry ice changes to CO2 gas as it sublimates (melts). Do not use or store in a confined space.

Do not place dry ice in airtight containers.
Airtight containers may explode as dry ice converts to CO2 gas.

Do not store dry ice where people sleep.
Only use dry ice in open or well-ventilated areas. Otherwise, a lack of oxygen (suffocation) can occur, causing serious injury or death.

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